Create an IAM role

Choose from one of two ways to validate credentials between Amazon and the Verint components: Identity and Access Management (IAM) Roles and Application Keys.

If you are using pre-defined IAM roles to validate credentials, define a role for Verint services to use. The role forms a trusted relationship between the AWS account that hosts Amazon Connect, and the AWS account in the cloud that hosts the Recorder Integration Service. This trust allows the Recorder components (both the Recorder Integration Service and Interaction Capture) to access the relevant Amazon Connect services. Once a trust relationship is established, there is no need to manage and update passwords as with other methods.

Complete the following procedure to use an Amazon Role. If you are using Access Keys as the method of identifying the adapters to Amazon Connect, the following procedure is not necessary.

Perform this procedure on the Amazon cloud site of the customer. Create a single role that can be used by both the Recorder Integration Service and the Interaction Capture Service, or complete the procedure twice to give each a separate role.

Procedure

In Amazon Services, click Identity and Access Management (IAM).
Click Roles, then Create role.
Click Another AWS account. Select the AWS account of the cloud that hosts Verint Recorder servers (with the Recorder Integration Service and Interaction Capture).
Enter the Account ID for the AWS account to which you want to provide access. This ID is a 12-digit number.
Select the check box to Require an External ID.
To identify the Recorder Integration Service to Amazon and create a trust relationship between the two, enter an External ID. (For example, "verint_recorder".) Take note of this ID as you must also use it later as the External ID in the integration adaptersYou can find the External ID later in the following location:
Click Next: Permissions. For an Amazon Connect integration, use the permission levels for IAM users. See IAM User Permissions for details.
Click Next: Tags, then Next: Review.
Enter a Role name.
Click Create role.
Under Identity and Access Management (IAM), click Roles.
Select the role you just created. Copy the Role ARN. Use it later when you create the integration adapters. The ARN includes a number that identifies the customer's call center account.
Click the Trust relationships tab. The account number under Trusted entities must be the account number for the Verint cloud.

What to do next

Define a policy for the IAM role