Create Kinesis data streams

In your instance of Amazon Connect, create two Kinesis data streams: one for Contact Trace Records and the other for Agent Events.

The Contact Trace Records stream contains CTI data about the interaction (call and chat). The Amazon Connect adapter uses this stream.
The Agent Events stream contains information about the process of the call. The Agent Event Stream adapter uses this stream.

Consider giving the streams names that indicate what each one is for.

Procedure

Open the Amazon Connect console at https://console.aws.amazon.com/connect/, then on the Instances page, select the instance alias of your contact center.
In the navigation pane, select Data Streaming.
Select Enable data streaming.
Under Contact Trace Records, click Create a new Kinesis Stream and create an Amazon Kinesis Data Stream.

For instructions, refer to the AWS Kinesis Streams documentation.
Under Agent Events, click Create a new Kinesis Stream and create an Amazon Kinesis Data Stream.
Click Save.

What to do next