Known issues: Amazon Connect post-call audio
The following issues apply only for post-call audio capture from Amazon Connect.
Real-time monitoring
Real-time monitoring of audio is not possible for integrations that capture post-call audio only. To use real-time monitoring, configure the integration for real-time audio capture.
Business rules
Business rules have no effect on post-call audio capturing.
Session management
For post-call capture, an integrated third-party system cannot use the Session Management interface on the Interaction Capture Control API to manage session boundaries.
Contact management
End-user actions to start capturing, stop capturing, monitor a contact, block a contact, tag data to the next call, or tag data to previous calls that are triggered by the Interaction Capture Control API or various applications such as AIM, Business Rules, or Work Assist do not impact post-call audio captured interactions.