Call recovery

Data that is transmitted over the internet and large IP networks is vulnerable to packet loss. The most common causes of data loss include bandwidth congestion, faulty networking wires, faulty or insufficient hardware, software issues, and Wi-Fi network issues. To help minimize the loss of captured calls, enable call recovery for your Amazon Connect capture solution. This solution takes advantage of post-call audio captured in Amazon S3 buckets. As such, call recovery can provide a fallback mechanism to fill in any lapses in real-time or post-call audio on a Verint Recorder.

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