Create a Cisco Webex Calling Adapter

The Cisco Webex Calling Adapter connects the Interaction Capture Service to the Cisco Webex Calling, and receives audio.

If the adapter is not run for over 60 days, the refresh token expires and you must refresh the security tokens.

For 1+1 redundancy, create two separate adapters, using the unique Client ID, Client Secret, and Authorization URL that were issued when Verint was registered as an authorized app.

Before you begin

Create the Cisco Webex Calling Data Source

Procedure 

  1. In Recorder Manager, go to General Setup. Under Integration Service, click Settings.

  2. Click Create, then select Cisco Webex Calling Adapter.

  3. Complete the following mandatory parameters:

    Field

    Description

    Adapter Name

    Enter a unique name for this adapter. Do not use the special characters < > $ & ' ", which are reserved for XML tagging.

    Description

    Displays the full name of the adapter. Add details about your integration and tenant.

    DataSource

    Select the Application data source created for Cisco Webex Calling.

  4. If your Service Provider advises it, then configure the following parameters:

    Field

    Description

    Startup Type

    How the adapter behaves after the host server restarts.

    • Automatic: (Default) The adapter starts automatically when the host Recorder server starts.

    • Manual: The adapter starts only when a user clicks the Start button.

    • Disabled: The adapter does not run when the host server starts.

    Polling Frequency (minutes)

    How often the adapter requests closed interactions from the Webex Calling. The default is 5 minutes.

    Enable Auto Reconciliations

    Select Enable Auto Reconciliation to automatically run call recovery daily at midnight and after the Cisco Webex Calling adapter restarts.

    Authorization API Base URL

    The base URL (without schema) of the Cisco Authorization API.

    Webex Calling API Base URL

    The base URL (without schema) of the platform API for the cloud region where your instance of Cisco Webex Calling is located.

    Client ID

    The Client ID for the Cisco OAuth app that is registered for Verint interaction capture.

    Client Secret

    The Client Secret for the Cisco OAuth app that is registered for Verint interaction capture.

    Refresh Token

    The refresh token that is used to generate a short-lived access token that allows Verint to access the Webex Calling API.

  5. Click Save.

    Adapter

  6. If you have a secondary Recorder, repeat this procedure to create another Adapter.

What to do next 

Interaction review for Cisco Webex Calling

Related topics 

Create the Cisco Webex Calling Application Data Source