Introduction capture from Cisco Webex Calling

Cisco Webex Calling is a cloud-based phone system designed to support modern business communication needs. By integrating Verint recording services with a Cisco Webex Calling, you can capture voice calls and agent screen activity for archive and analysis, while complying with recording compliance regulations.

Your staff can access captured customer engagements in the following Verint modules:

• Risk Management

• Quality Management (QM) Interactions

• Quality Management (QM) Evaluations

• Quality Management (QM) Assessment

Topics