Requirements for capture from Cisco Webex Calling
Refer to the following requirements when planning and preparing for the recording solution for the Cisco Webex Calling.
Verint Recorders
Audio downloaded from the Cisco Webex Calling is ingested as G.711 mono; so the Verint Recorder system must be sized appropriately.
Cisco Webex Calling Platform
Cisco Webex Calling must be configured to record calls.
Verint must be a registered and authorized Webex app.
Agent desktop
For Verint to capture screen and audio, a Agent must:
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Be signed into their account for Cisco Webex Calling.
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Have the Cisco Webex Calling App installed and open.
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Have the Verint Desktop app installed and running
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Have the required firewall ports open on their computer
Firewall ports for capture from Cisco Webex Calling
Getting started with recorders
Workforce Optimization Installation Guide
Recorder Configuration and Administration Guide