Add agents for Cisco Webex Meetings

In Verint User Management, create an employee for each person (agent) that you want to capture. Then, associate the employee to the capture profile.

The Service Provider is responsible for this task.

You can have a maximum of 10,000 users for each data source.

Before you begin

  • Create the data source.

  • Get a list of agents and the user name they use to sign in to the Cisco Webex Meetings application, usually their email address.

Procedure 

  1. Go to User Management. Under Employees, select Profiles.

  2. Create an employee, and complete the profile.

    Required fields: Last Name and First Name.

  3. Look under Administrative Details to see the available data sources.

  4. Next to the Cisco Webex Meetings, in the Employee ID field, enter the user name that the agent uses to sign in to the Cisco Webex Meetings application.

  5. Click Save.

Employee account minimum required fields and select a data source

What to do next 

Create capture profiles for Cisco Webex Meetings

Related topics 

Integration configuration for Cisco Webex Meetings