Select the content types to include in the export. Selection of at least one content type is required.

For each content type, the wizard displays the total interactions with the content type followed by the total interactions included in the export. For example: "Audio (15/25)" indicates 15 of 25 total interactions to export have recorded audio content.

Select the media types to include in the export.

• All: Includes all media types available to you for export. When you select this option, the wizard automatically selects all media types shown.

• Audio: Captured voice associated with interactions.

• Chat: Text-based messages associated with interactions and captured from instant-messaging clients.

Enter up to 16 characters. The export name becomes part of the name of the folder used to store results of the export on the SFTP (Secure File Transfer Protocol) host. An Export Name is required.

The following characters are not allowed: space, slash mark (/), colon (:), asterisk (*), ampersand (&), question mark (?), angle brackets (< and >), single quote ('), double quote ("), and pipe (|).

Enter a password used to secure the exported results from unauthorized access. A password of at least one character in length is required.

For security purposes, the characters you enter for the password are masked with asterisks and are not visible on your display.

To see the password, select Show my password.

To notify email recipients about the export, provide up to 20 email addresses.

• Separate email addresses using a comma (,) with no spaces.

• Each email address can be up to 254 characters.

• Only validly formatted email addresses are allowed (name@domain).

  For example: john@company.com,judy@email.net,velma@domain.int

Available only when your role has the Export without redaction privilege. If your organization is licensed for redaction, sensitive information such as debit and credit card details and medical information can be redacted from captured interaction media. By default, all personally identifiable information (PII) entities are redacted from captured interaction media. To redact only specific personally identifiable information (PII) entities, contact Support.

Choose from the following options:

• Unredacted: Do not apply redaction to hide sensitive information found in interaction media.

Available only when your role has the Export without morphing privilege. Customers licensed to use morphing can protect the identity of a person speaking on an interaction by changing the voice heard. The anonymity of the speaker is preserved while the audio remains intelligible. The system can morph audio for the employee/agent channel only or for the employee/agent channel and the customer channel.

Choose from the following options:

• Agent and customer: Apply morphing to anonymize both audio channels.

• Agent only: Apply morphing to the employee/agent channel only. The customer voice is the original audio as captured.

• Unmorphed: Export the original audio for both the employee/agent channel and the customer channel.