Call Transfer Settings
Call Transfer Settings establish how Customer Feedback collects essential information required by the system before a customer can begin a survey. The information is collected when an agent initially transfers a survey participant to a specific survey extension.
The appropriate Call Transfer Settings configuration will have been designed by a qualified professional services team. Guidance on this configuration is provided in the Customer Feedback Survey Server Interface Reference.
In most cases changes to settings in this area will need to be coordinated with changes to CTI and/or call routing configurations.
Configuration guidance (Customer Feedback Survey Server Interface Reference)
Recorder Integration API (eQuality Connect V6) Adapter (Recorder Configuration and Administration Guide)
Configure Security for the Recorder API (Security Configuration Guide)
Customer Feedback Survey role and associations (Enterprise Manager Configuration and Administration Guide)