Create a Interaction Capture Control API Adapter

The Interaction Capture Control API Adapter receives events from the associated dialer, translates the events, and forwards them to the Recorder Integration Service. It also notifies the Recorder Integration Service of serious errors in the third-party system or in communications with that system. Create the adapter on a Recorder Integration server. Then associate the adapter to the dialer data source.

Before you begin

Create a Generic Dialer data source

Procedure 

  1. In Enterprise Manager, under Enterprise, select Settings.

  2. Select the server that hosts the Recorder Integration Service (RIS) associated with the Generic Dialer data source, then click Launch.

  3. In Recorder Manager, go to General Setup, under Integration Adapters, click Settings.

  4. Click Create, then select Interaction Capture Control API (eQuality Connect V6) Adapter.

  5. Complete the following settings:

    Field

    Description

    Adapter Name

    Enter a unique name for the adapter.

    Do not use special characters.

    Description

    By default, this field displays the full name of the adapter.

    Optional: Add details about your integration and tenant.

    Adapter Type

    A read-only field that lists the selected adapter. In this case, EQuality Adapter.

    Startup Type

    Keep the default setting, Automatic so that the adapter runs when the host Recorder server starts up.

    Other choices are Manual and Disabled.

    DataSource

    Select the Generic Dialer data source created previously.

    Listen Port

    Specify the port on which this adapter listens for requests from the dialer. The default is 3020.

    Disable Session Management Interface

    Enable the Session Management interface by clearing the check box.

    Enforce Authorization Token

    Configure to match the configuration on the dialer system.

    Cross Origin Response URL

    Configure to match the configuration on the dialer system.

    Cross Origin Response Specific URL

    Configure to match the configuration on the dialer system.

    Security Settings

    Configure to match the configuration on the dialer system. Choices include:

    • No Security (HTTP)

    • HTTPS with built-in keys

    • HTTPS with below keys

    Keystore Filename

    If the Security Settings field is set to HTTPS with below keys, enter the filename of the keystore file.

    Leave this field empty when the security setting is No Security (HTTP) or HTTPS with built-in keys.

    Keystore Password

    If the dialer system uses a keystore for authentication, enter the password.

    Leave this field empty when the security setting is No Security (HTTP) or HTTPS with built-in keys.

    Keystore Format

    Configure to match the configuration on the dialer system.

    Security Profile

    Configure to match the configuration on the dialer system.

    Advanced settings

    Add any custom settings to the adapter for this integration. To add a custom setting, click Add, enter a key and value, save, and then restart the adapter.

What to do next 

Test and confirm that Verint can record calls from the dialer.