Genesys Engage T-Server Hot and Warm Standby

The Recorder supports both Hot Standby and Warm Standby deployments of the Genesys Server, but the behavior for each one will be different:

• In a Hot Standby deployment, if the primary Genesys Server goes down the move to the secondary Genesys Server is seamless and recording will continue without any impact.
• In a Warm Standby deployment, if the primary Genesys Server goes down, the Recorder Manager relies on the configuration within the Genesys SDK adapter to configure the primary and secondary servers. Once the primary fails and the connection is lost, the Recorder will attempt to connect to the secondary. All recordings in progress lose tagging during this process, so there is some interruption in recording functionality.