Set up the Recorders

For the Recorder to request data from external sources and to store the content it receives, assign the required service roles. To capture real-time audio from Genesys Cloud, you need at lease one node that runs the server roles: Recorder Integration Service and IP Recorder.

The Service Provider is responsible for this task.

The Recorder Integration Service and IP Recorder can be collocated on the same server or distributed across multiple servers. We show you how to set up the Verint recording solution using two Recorder nodes (primary and secondary) to host all the required server roles for CTI capture from Genesys Cloud CX. When you need greater scalability, you can distribute the roles across multiple servers.

Before you begin

Install Recorders (primary and secondary), as described in the WFO Installation Guide.

Configure the Recorders.

Procedure

In Enterprise Manager, go to System Management, under Enterprise, select Settings.
Select a Recorder node.
Under Enterprise, select Server Roles.
For real-time audio capture enable the following services:
- Content Server
- Ingestion Web Service
- Interaction Capture (for tagging contact records)
- IP Recorder
- Recorder Adapter Proxy Service (RAPS)
- Recorder Integration Service
For real-time audio: Associate the Recorder Integration Service to the Recorder Adapter Proxy Service.
Repeat this procedure for the secondary Recorder node.

What to do next

Create a Genesys Cloud CX OAuth client