Capture Status Recovery fields for Genesys Cloud CX

The Recovery section of the Interaction Capture Status page contains the latest status and results of the auto reconciliation digital interaction recovery process.

Capture status

Name: The name of the adapter for which the process was run.
Request ID: The unique identifier for this process.
Mode: The way the recovery process was run.
- Manual indicates that a user or an API request initiated the process.
- Automatic indicates that the system initiated the process.
Status: The status of the process can be one of the following:
- Stopped: The process stopped running because the adapter or a required service became unavailable. This occurs when a user shuts down or restarts a system.
- Failed: The process could not start because the adapter or a required service was unavailable.
- Completed: The process finished running.
Detected: The number of conversations found on Genesys Cloud platform but not found on the Verint Recorder.
Recovered: The number of conversations recovered for the selected recovery period. The process ignores conversations that are already ingested or could not be recorded (such as "agent not recordable").
Failed: The number of conversations failed for the selected recovery period. The process ignores conversations that are already ingested or could not be recorded (such as "agent not recordable").
Execution Time: Date and time the process started running.
Start time and End time: The recovery period selected to recover conversations.