Introduction capture from Microsoft Dynamics Omnichannel

Microsoft Dynamics 365 Omnichannel enables businesses to engage with customers across multiple digital channels. By integrating Verint recording services with a Microsoft Dynamics Omnichannel, you can capture voice calls and agent screen activity for archive and analysis, while complying with recording compliance regulations.

Your staff can access captured customer engagements in the following Verint modules:

• Risk Management

• Quality Management (QM) Interactions

• Quality Management (QM) Evaluations

• Quality Management (QM) Assessment

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