Capturing chat from Microsoft Teams

For the EDM Capture Module to capture chat interactions from Microsoft Teams, do the following:

• Configure Microsoft Teams for Chat Recording, page 1

  In the Azure portal, prepare Azure to allow Interaction Capture to use the Microsoft APIs as an external application, and set up certificates required for security. Throughout this procedure, there are pieces of information you must make note of to use when configuring the adapter.

• Workflow: Configure Verint Recorder to capture Chat, page 1

  To allow the Recorder to receive chat interactions from Microsoft Teams, assign roles to installed servers, create data sources and adapters. To identify who to record and how, add employees and recording profiles.