If enrolled, the system-generated identifier that uniquely identifies the enrollment details.

Provided only for Employees, use to select the person from the organizational hierarchy as defined in User Management.

Selection of an Employee Name is required.

Provided only for Employees, name displayed in Risk Management to identify the person.

Enter any sequence of alphanumeric characters, including space.
Default value: Blank
Minimum characters: 1, Maximum characters: 100

Provided only for Customers or Targets, the name displayed in Risk Management to identify the person.

Enter any sequence of alphanumeric characters, including space.
Default value: Blank
Minimum characters: 1, Maximum characters: 100

Field values, derived from CTI attributes, used to match the employee or customer on an interaction to a person in voice biometrics.

Enter any sequence of alphanumeric and special characters, including space.
Default value: Blank
Minimum characters: 0, Maximum characters: 30

Provide any text to assist with identification of the audio segment.

Enter any sequence of alphanumeric and special characters.
Default value: Blank
Minimum characters: 1, Maximum characters: 100
Characters not allowed: Backslash (\)

Select an audio file you want to import from your file system to the Recorder. Use imported audio to create or enhance a voiceprint model.

Enter any sequence of alphanumeric characters or spaces.
Default value: Blank
Minimum characters: 1, Maximum characters: 425

For stereo audio, select the channel to use for the audio segment.

• Stereo Left / Mono: Use the stereo left / mono channel for what is typically the employee voice in stereo recording environments. Always use the left channel for mono recording environments.

• Stereo Right: Use the stereo right channel for what is typically the customer voice in stereo recording environments.

Shows the current training status of the voiceprint model. See the table that follows to learn more.

Click to search for interactions.

Use to locate interactions you want to use to create or enhance the voiceprint model.

Approve audio segment.

Use after you have reviewed the currently selected audio segment and want to approve its use for the voiceprint model.

Unapprove audio segment.

Use after you have reviewed the currently selected audio segment and want to exclude its use for the voiceprint model.

Delete audio segment.

Use to remove the currently selected audio segment from the voiceprint model.

Indicates how the audio segment was assigned to the person. Assignment is one of the following:

• Automatic

• Manual

Identifies the channel used for the voiceprint model.

• Stereo Left / Mono: Use the stereo left / mono channel for what is typically the employee voice in stereo recording environments. Always use the left channel for mono recording environments.

• Stereo Right: Use the stereo right channel for what is typically the customer voice in stereo recording environments.

Provides status of the audio segment in the voiceprint model.

• Yes: segment is approved and is part of the model.

• No: segment is not approved or approved but not used in the model. If approved but not in use, a reason for its omission displays.

Example: No (Low Net Speech)

The channel used lacks sufficient voice content for use by the model.

Text used that uniquely identifies the audio segment.

Total recorded length of the approved audio from the interaction usable for the voiceprint model. Hidden by default. Use the modify columns feature to configure which columns display for you.

The interaction audio can consist of multiple segments. Voices of unrelated parties are not included in Enrollment Audio.

Enrollment Audio is displayed as hh:mm:ss where:

• hh: Hours, shown only when the length exceeds 59 minutes and 59 seconds.

• mm: Minutes, 00-59; displays 0 if the enrollment audio is less than 60 seconds.

• ss: Seconds, 00-59.

Unique identifier for the recording segment associated with the enrollment. Hidden by default. Use the modify columns feature to configure which columns display for you.

The total amount of the approved enrollment audio from the recording channel that is usable for the voiceprint model.

One of the following icons displays for approved audio:

• Good: Over 30 seconds of net speech found for the person.

• Fair: 7–30 seconds of net speech found for the person.

• Bad: Less than 7 seconds of net speech found for the person.

Amount of signal clipping (distortion) found in the approved enrollment audio. High saturation means that the audio is distorted. Hidden by default. Use the modify columns feature to configure which columns display for you.

One of the following icons displays for approved audio:

• Good: Less than 40% saturation.

• Fair: 40% to 49% saturation.

• Bad: 50% or more saturation.

Signal-to-noise ratio (SNR) in decibels (dB) found in the approved enrollment audio. SNR identifies the background noise level relative to spoken words. A low ratio means that the speech is attenuated or that the noise level is high. Hidden by default. Use the modify columns feature to configure which columns display for you.

One of the following icons displays for approved audio:

• Good: Over 15 dB SNR.

• Fair: 10.1–15-dB SNR.

• Bad: 10 dB or lower SNR.

Status of the audio segment for use in the voiceprint model. The state is one of the following:

• Approved

• Unapproved

The Transaction ID is a system identifier that you can use to determine the recording segment used by the suite.

Used for customers only, the voiceprint model is fully trained, but is not used for verification until the period shown elapses.

For example:

A customer voiceprint model continues to use the cooling-off period when anyone uses Risk Management to:

• Manually enroll the customer.

• Manually update the customer voiceprint model.

To reset the cooling-off period manually using Risk Management, opt out the customer and then opt in the customer.

Training of the voiceprint model started, but the system has not yet completed the training. This status is usually temporary.

The voiceprint model has been updated, which means retraining needs to occur. However, the model is awaiting retraining by the system. This status is usually temporary.

For example, you add more audio segments to the voiceprint model, so the status changes to Invalidated. Wait a few minutes for the system to retrain the model.

The person has been excluded from all voice biometrics processing (enrollment and verification).

Interactions are assigned for use in the voiceprint model of the person, but one or more interactions need to be manually approved.

Automatic enrollment found interactions to train the voiceprint model. However, one of the following is true:

• There are insufficient interactions to complete training.

• One or more of the interactions found lack sufficient quality to use for training.

Training is complete and successful. The voiceprint model is used for voice biometric analysis.

The system attempted to train the voiceprint model, but was unable to do so. This status results for any of the following reasons:

• Already Assigned: This recording has already been used to create a voiceprint for this person.

• Detected: The audio matches a target in a configured watch list.

• Inconsistent: The new audio does not match the existing voiceprint.

• Not Enough Time: The audio was recorded too close to audio already used for the voiceprint.

• Poor Quality: The audio quality was insufficient for use by enrollment.

The voiceprint model for the person has not been trained. This status is the default state for a new person or anyone without audio segments assigned for use in the model.