Dispute process overview

Employees can challenge their evaluation results through a structured and transparent dispute process, which ensures their concerns are addressed and evaluation outcomes are accurate and unbiased.

When an evaluator submits an evaluation, they may also send it for review to a designated reviewer, typically the evaluated employee or an employee responsible for performing objective reviews. If the reviewer finds any answers inaccurate or biased, they can flag those answers and submit the evaluation for further review.

If an evaluator does send an evaluation for review, employees can still review and dispute the evaluation by accessing the evaluation via an evaluations search or a flagged folder.

A designated resolver, typically the evaluator or an employee responsible for objectively resolving disputes, reviews the disputed evaluation, considering the justifications provided, for each disputed answer and either accepts the dispute (adjusting the answer) or rejects it (leaving the answer unchanged).
When all disputes are resolved, the resolver submits the evaluation with the adjusted scores. If the reviewer is still unsatisfied with the resolution, they may initiate a new dispute on the same evaluation.

Dispute workflow