Real-time evaluations of non-recorded interactions

In certain scenarios, a form can be submitted for a real-time interaction that currently does not exist in the system.

For example, a form is submitted before the interaction and its wrap-up time ends; that is, before the interaction is recorded in the system. A form can also be submitted before the interaction exists in the system due to a delay in saving the recorded interaction in the database.

Results include the following:

A virtual interaction is created in the system that contains the interaction data, but does not contain audio, video, or screen.
The evaluation is attached to this virtual interaction (rather to the interaction you have evaluated).
The evaluation is pushed to the All Evaluations predefined view. This process can take a few minutes. It is not pushed to your Inbox.
The evaluation can now be searched for and opened, but you are unable to hear the call that you evaluated nor view its screen.
The evaluation appears in the related reports. By default, it takes up to 2.5 hours for the data to be visible in reports.