The first of two options to select real-time interactions for the Recorder Analytics Rule.

Process and analyze interactions with an active Recorder Analytics Framework server role and a real-time engine type selected for the rule, as they are recorded.

Do not use this option for Real-Time Acoustics and Real-Time Speech Analytics, as it can overload the recorders. Use this option only in lab enviroments.

It is recommended to select the Real-time Call Selection option.

The second of the two options available to select real-time interactions for the Recorder Analytics Rule.

Process and analyze interactions in real-time according to one or more recording rules.

This option is recommended for Real-Time Acoustics and Real-Time Speech Analytics.f

To select the recording rules by which to process the calls, move the required rules from the Available Recording Rules to the list of Selected Recording Rules.

The Available Recording Rules box lists the capture rules you created and the capture rules that are shared with your organization, group, or user account.

In a multi-tenant SaaS environment, only the recording rules associated to the same tenant as the Recorder Analytics Rule are available.

For customers: Recording rules are configured under Recording Management > Capture Source > Capture Rules.

For administrators: Recording rules are configured under Recording Management > Recording Rules > Settings.

Process historical interactions according to the selected campaigns. Historical call selection includes near real-time call selection.

To select the campaigns by which to process the interactions, move the campaigns from the Available Campaigns to the list of Selected Campaigns.

Campaigns are configured under the Recording Management > Campaign menu.

Note: Historical call selection is not valid for Real-Time Acoustics and Real-Time Speech Analytics.