Configure a CTI adapter

The following procedures describe in general terms how to configure a CTI adapter in Recorder Manager:

You can have more than one adapter in your enterprise, and you can associate multiple adapters with a single data source. However, a single data source should be assigned only one "primary" CTI adapter. A primary CTI adapter is defined as the master controlling CTI adapter (not tagging only). SIP proxy adapters are not considered CTI adapters.

Example: A Cisco data source is associated with a single JTAPI CTI adapter, but an ICM adapter in tagging only mode is also associated with the data source.

For detailed information on specific supported adapter integrations, see the solution sheet for the switch-CTI combination in question.

Available adapter types will only appear in Recorder Manager if you have created a data source associated with the appropriate switch in Enterprise Manager. Please also note that adapters for Trading environments are not documented here—see the associated Integration Guide for details.

The Alcatel TSAPI, Avaya TSAPI, Avaya CVLAN, Cisco JTAPI, and Intecom adapters will require client software installed on the same server as the recorder—see the associated Integration Guide for details.