Enable AQS

The capture of audio quality statistics (AQS) is a licensed feature introduced in 15.2 2021R1. You must enable the capture of these events through the IP Recorder server role.

AQS with SQL Server 2016 SP1 and newer

When licensed and enabled in an environment with SQL Server 2016 SP1 or newer, the audio quality scores are listed as Audio Quality Events and are stored and displayed per interaction.

With previous versions of SQL Server

When licensed and enabled in an environment with previous versions of SQL Server, the audio quality scores are listed as Data Events and are stored and displayed per inum.

Before you begin

Ensure that the system is licensed for Audio Quality Statistics.

Procedure

Enable the Audio Quality Statistics feature license:
1. In a browser, go to http://<wfo_app_server_address>/wfo/control/license_edit.
2. On the License Data page, under Features, enable 2021R1 - Audio Quality Statistics.
3. Click Save.

Turn on Advanced Mode:
1. In System Management, go to Settings.
2. Select the Enterprise node, and then select More Actions.
3. Select Turn Advanced Mode On.
Enable Audio Quality Statistics on the IP Recorder server role:
1. Under System Management, go to Enterprise and select Server Roles.
2. In the Installations tree, expand the server nodes and select the IP Recorder server role.
3. Under Advanced, select Audio Quality Statistics.
4. Click Save.

Related information

License and product activation for a system license (System Administration Guide)