Additional criteria to narrow your search
To narrow your search results (for performance purposes), do one or both of the following in your search criteria:
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Define an interactions/evaluation/assessment date range up to 31 days.
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Add at least one of the following indexed fields (type a value without using wildcard characters, or select a single value from a list):
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Assessed by
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Assessment date
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Categories
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Channel
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CD1-CD8, CD24-CD300
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Conditional Custom Data (CCD1-CCD5)
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Contact ID
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ANI
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DNIS
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Employee:
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Employee
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Leaf Group (a group that has no groups beneath it)
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Leaf Organization (an organization that has no organizations beneath it)
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Evaluated By
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Evaluation Custom Data (ECD1-ECD20)
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Evaluation date
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Extension
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Flags (Contact flags/Evaluation flags)
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Forms
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Interactions Date
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Number of conferences
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Number of transfers
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Participant (ANI,DNIS)
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PBXId
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Recorder
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Text
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Total Hold Time
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Transaction ID
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Status 1 and Status 2
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