Automated QM rules

To perform automated evaluations on interactions, interactions must be transcribed and enabled for Quality Bot using an Automated QM rule.

If you have the Create Automated QM Rules privilege, you can create ongoing Automated QM rules with the following actions:

• Automated QM for voice: Transcribes voice interactions that match the rule's conditions and enables them for Quality Bot evaluations.

• Automated QM for text: Enables Quality Bot evaluations for text interactions that match the rule's conditions.

Related topics 

Workflow: Create an Automated QM rule