Define settings for a GDPR interaction deletion rule

Add the Delete Interactions action to the rule and, optionally, set export parameters to export interactions to a secure FTP site before deletion.

Procedure 

1. In the Actions drop-down menu, select Delete Interactions, and then select Add Action.

2. To export interactions to a secure FTP site before they are deleted, select Export before delete, and then set the export parameters:

   • Container Password: Enter the password to extract the ZIP file. If you do not define a password, no password is needed to extract the files.

     To display the characters on the screen, click the Display icon.

   • SFTP Host: Enter the host name of the secure FTP site.

   • Port: Enter the port number to connect to the secure FTP site.

   • Path: Enter the path to the folder on the secure FTP site.

   • User Name: Enter the user name to access the secure FTP site.

   • Password: Enter the password to access the secure FTP site.

     To display the characters on the screen, click the Display icon.

3. Click Next.

What to do next 

Define conditions for a GDPR interaction deletion rule