Define settings for a Speech Analytics rule

Add Speech Analytics as an action to the rule and define the action's settings.

Procedure 

1. In the Actions drop-down menu, select Speech Analytics, and then select Add Action.

2. To add additional actions to the rule, in the drop-down menu select the action and select Add Action.

3. Set the relevant action settings:

   • Set the Transcribe action settings:

     • Transcription Language: Select the transcription language of the interactions included in the rule.

     • Transcription Vocabulary: Select the required vocabulary.

     • Percentage: Specify the Percentage of interactions (out of the interactions that match all the rule's conditions) on which to apply the action.

   • Set the Speech Analytics action settings:

     • Select the Speech Application projects for which the transcriptions are enabled.

       The project list is filtered according to the selected transcription language in the Transcribe settings.

4. Click Next.

What to do next 

Define conditions for a Speech Analytics rule

Related topics 

Speech Analytics rules