Interaction Analytics Export rules

If you have the Create Interaction Analytics Rules privilege, you can create rules to export transcriptions in bulk so they can be analyzed in external applications.

Transcriptions of interactions that match the rule's conditions are automatically exported in JSON format to a specified secure FTP site or a shared folder on a network server.

If you have multiple languages, you must create a separate rule to export transcriptions in each language, and the rule's conditions must filter out interactions that are not in the selected language.