Download and extract ISO package for RPM (TAS 8)

Optional. Mount the RPM ISO and install the Verint repository on all TAS servers in your deployment, including the Management server. Alternatively, you can install the required third-party products on your own.

If you are not using the RPM provided, refer to the TAS server requirement matrix by server type (in this document) for the list of third-party products required, and the Technology Map for the supported versions.

Before you begin 

Download and extract ISO package for TAS installation

Procedure 

  1. Access the Text Analytics download area in Verint Connect:

    1. Go to Verint Connect at https://connect.verint.com.

    2. Under Support, select Support Home.

    3. From the right pane, select WFO Software Downloads (V15.2).

    4. Click Text Analytics Deployment Resources.

  2. To download the RPM ISO, click the RedHat link, and download the RPM to the /opt/app/TAS_DRG folder.

  3. Run the following:

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    cd /opt/app/TAS_DRG/roles
    sed -i '/python3\*.rpm$/d' server_dedicated_db/tasks/main.yml /
    server_dedicated_app/tasks/main.yml server_dedicated_mgmt/tasks/main.yml
  4. Do the following:

    1. Create a shared directory:

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      mkdir -p /media/Verint
    2. Mount the RPM ISO:

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      mount -o loop <rpm_iso_filename> /media/Verint

      where:

      • <rpm_iso_filename> is the full path to the RPM ISO file in /opt/app/TAS_DRG.

    3. Install the Verint repo RPM:

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      yum --assumeyes --nogpgcheck localinstall \
      /media/Verint/verint-media-repo_<version>.rpm

      where:

      • <version> is the version of the RPM ISO that you downloaded. For example, 1.0-5.x86_64.

    4. Install the Ansible RPM:

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      yum --disablerepo=* --enablerepo=verint-media --assumeyes install ansible
     

What to do next 

Save CA certificates for TAS servers

TAS server requirement matrix by server type

Technology Map