On-premises transcription data flow

The transcription servers retrieve and transcribe the audio files of the interactions and output two different types of data

Transcribed text of the recorded conversation
Speaker Separation (SPS) data from the recording

Speech Transcription

Seq.#	Source	Destination	Description
1	Speech Transcription System	Post-Processing Agent (PPA)	The Speech Transcription System retrieves tasks from the Post-Processing Agent (PPA) according to their priority.
2	Speech Transcription System	Media Provider	The Speech Transcription System retrieves the audio and VAD files from the Media Provider in the Recorder.
3	Speech Transcription System	Transcription and Metadata Files	The Transcriber outputs two different types of data: Transcribed Data: Contains the text of the recorded conversation between the employee and the customer. Speaker Separation (SPS) data: Contains speaker separation and silence information from the recorded conversation.
4	Speech Transcription System	DAS Web API	The Speech Transcription System requests the language code of the transcribed call in ISO format from the DAS Web API.
5	DAS Web API	Speech Transcription System	The DAS Web API retrieves the language code in ISO format from the QM Database, and sends it to the Speech Transcription System.
6	Speech Transcription System	Speech Products Database (by TRS)	The Speech Transcription System sends the transcription data to the TRS. The TRS encrypts the transcription data and uploads it to the Speech Products Database.
7	Speech Transcription System	Contact Database (by MDL)	The Speech Transcription System sends the speaker separation data of the interaction to the Contact Database (by the MDL). If full-text search (FTS) is enabled in the system, the Speech Transcription System sends the transcription data to the Text Database (by the MDL).
8	Speech Transcription System	Post-Processing Agent (PPA)	The Speech Transcription System update the PPA with the task status (success/failure).