Configure Recorder roles

For the Recorder to request data from external sources and to store the content it receives, assign the required service roles.

The Service Provider is responsible for this task.

Collocated or distributed servers

The Recorder Integration Service and IP Recorder can be collocated on the same server or distributed across multiple servers. We show you how to set up the Verint recording solution using two Recorder nodes (primary and secondary) to host all the required server roles for CTI capture from Twilio Flex. When you need greater scalability, you can distribute the roles across multiple servers.

Before you begin

Install the Recorders (primary and secondary), as described in the WFO Installation Guide.

Configure the Recorders.

Procedure

In Enterprise Manager, go to System Management, under Enterprise, select Settings.
Select a Recorder node.
Under Enterprise, select Server Roles.
For post-call audio capture, the following services must be enabled:
- Content Server
- Interaction Capture
- Recorder Control Gateway
- Recorder Ingestion Web Service
- Recorder Media Proxy Service
For real-time audio capture, the following services must be enabled:
- Content Server
- IP Recorder
- Recorder Adapter Proxy Service (RAPS)
- Recorder Ingestion Web Service
- Recorder Integration Service
Associate the Interaction Capture node to the Recorder Ingestion Web Service.
Repeat this procedure for the secondary Recorder node.

What to do next

Create the Twilio Application data source