Create the Kinesis Stream

The Service Provider creates the Kinesis stream in AWS. The AWS Kinesis stream enables the communication between the Twilio Flex environment and the recording components.

Before you begin

• You must have a valid AWS account and access to the AWS Management Console.

Procedure 

1. Sign in to the AWS Management Console and open the Kinesis console at https://console.aws.amazon.com/kinesis.

2. Select Data Streams in the navigation pane.

3. In the navigation bar, expand the region selector and choose a region.

4. Select Create Kinesis stream.

5. You can use any name for the stream.

6. Enter 1 for the number of shards, but leave Estimate the number of shards you'll need collapsed.

7. Select Create Kinesis stream.

8. Copy the displayed stream ARN. You need this later in the configuration process.

What to do next 

Create an IAM role for Twilio

Related information 

Creating a Stream via the AWS Management Console (AWS Documentation)