Twilio Flex integration requirements

The prerequisites for this integration are the same as those for a standard Verint Workforce Optimization (WFO) Recording solution.

In addition, the customer must have:

A valid Twilio Flex account with the Twilio Event Stream feature enabled
A valid AWS account. The Twilio Flex recording integration uses some AWS services, including Kinesis streams and the Dynamo DB.
A load balancer (For example, AWS load balancing or Azure Application Gateway)

Related information

Workforce Optimization Installation Guide

Recorder Configuration and Administration Guide