A web or mobile platform that people use to network and share information with other members of the platform. Many platforms offer public social messaging, private instant messaging, or both.

An application that simulates conversation with human users over the internet. Also known as a virtual agent. Recorder

You can use a Verint Messaging Bots, or any other bot that your messaging platform supports.

A suite of Verint cloud apps used by teams of agents to communicate with customers from multiple private messaging apps and public social media platforms. The suite includes:

• Agent Workspace, a single location where agents respond to customers from multiple platforms.

• Bots Platform, a visual chat bot builder.

• Gateway, a tool for provisioning channels.

A cloud database where Verint Messaging stores conversations.

A Verint adapter that polls the Snowflake database periodically to get closed conversations. It prepares the contact and sessions information and the downloaded content for the Ingestion Web Service. The adapter includes the Snowflake JDBC driver (JAR), which is required to query the database.

A Verint server role that supports the ingestion of conversations. It can be installed on Consolidated and Recorder platforms.

A second EDM Capture module on warm standby. It is configured the same as the main EDM module (Recorder).

After a conversation is ingested, the Conversocial Polling Adapter on the active Capture module sends a watermark notification to the standby module.

The watermark provides information that keeps the main and standby EDM Capture modules synchronized.

A Verint server role that archives and correlates event data with captured interactions.