Delete work queues

If specific work queues are no longer required, you can delete them.

Before you begin 

If the goal is to manage user display, do the following instead of deleting the work queue:

1. Rename the work queue.

2. Create a suborganization called Old Queue.

3. Verify that the Old Queue organization is only visible to users with appropriate access rights. It should not be visible to most users.

4. Move the work queue to the Old Queue organization.

   Changing the work queue from one organization to a different one does not delete the historical data. The data is just moved to the new organization.

   If you still want to permanently delete the work queue, follow the steps under Procedure.

Procedure 

1. Log on the WFO Portal as an Administrator.

2. Go to Work Administration. Under Work Queues, select Work Queue Group Mapping.

3. From the left pane, select the relevant organization.

4. From the right pane, select the queue you want to delete.

5. Select Edit work queue.

6. On the Work Queue Group Mapping screen, move the Mapped Data Source Groups back to the Available Data Source Groups:

   1. Select the mapped data source group.

   2. Select Assign left to move the Mapped group back to the Available group.

   3. Repeat step a-step b for every mapped data source group.

   4. Select Save Mapping.

      This action unlinks all mapped data source groups from the work queue before you delete it.

7. To delete the work queue, back on the main screen, select Delete work queue.

8. For every work queue you want to delete, repeat step 3-step 7.

Related topics 

Create a normal work queue

Workflow: Delete work rules

Delete skills