Create activities for Operations

Create activities that are based on the Operations media, enabled for Work Queue Hopping, and are linked to the Operations queues you created. These activities will be used for shift events to perform tasks for Operations.

Before you begin

Define and manage volume for Operations queues

Procedure 

1. Go to Work Administration. Under Activities, select Activities.

2. Select Create Activity.

3. Complete the fields for the activity.

4. From Activity Type, select Shift Events.

5. In the Media field:

   1. Select the Edit icon.

   2. From Available Media, select Operations and select the Assign right arrow.

   3. Select Set.

6. Select Work Queue Hopping.

7. In the Work Queues field:

   1. Select the Edit icon.

   2. From Available Work Queues, select the Operations queues to which you want to be able to link the activity and select the Assign right arrow.

   3. Select Set.

8. To create shift events based on the activity, select Use in Shift Event.

9. Select Save.

   The system creates the Operations activity. It can now be associated with shift events, which are then scheduled within shifts for Operations queues.

What to do next 

Create shift events for Operations