Configure general settings and hours of operation

Configure general settings and the hours of operation for the scheduling period.

Before you begin

Define initial settings for a scheduling period

Procedure

Under General Settings, complete the fields for the entire scheduling period.
Determine the next step:
- If the scheduling period has multiple weeks, proceed to step 3.
- If the scheduling period has only one week, proceed to step 4.
For scheduling periods with multiple weeks, do one of the following:
- To set different hours of operation for each week in the scheduling period:
  
  From the scheduling period drop-down menu on the top right part of the screen, select the first week for which you want to set the hours of operation. Alternatively, select the right and left arrows until the week you want is selected. After you set the hours of operation for the first week, select the following weeks in the same way and configure the hours accordingly.
- To set the same hours of operation for all weeks in the entire scheduling period:
  
  Select the zoom out button (). The dates for the entire scheduling period are selected. (To zoom in to view a specific week, select the Zoom In button () and select the week you want.) Alternatively, select the scheduling period from the drop-down list. Set the hours of operation for the entire scheduling period.
Under Hours of Operation, set the hours of operation accordingly for the selected dates.

To switch between the Campaign or Organization time zone and the user time zone, select the Show Time Zone icon .
Select Save.

Asterisks indicate different days of operation for different weeks. Blank start time or end times indicate different hours of operation for that day.

What to do next

Link queues to a scheduling period