Pool configurations
|
Column |
Description |
|---|---|
|
Name |
Name of the pool. |
|
Description |
Description of the pool. The maximum length is limited to 255 characters. |
|
Pool type |
Pool options are as follows:
|
|
Activities |
Activities connected to the pool. You can select multiple activities. |
|
Interval |
Time interval (15 mins, 30 mins, or 1 hour). |
|
Allocation Units |
Unit for the pool. Currently, only Number of employees option is available. For example, with this selection, if you allocate a value 10 to an interval, it means that 10 people can have that activity scheduled during that interval. |
|
Default Allocation Value |
The value across all intervals in the pool. |
|
Timezone |
A list of time zones and all the time zones that are available in WFM timezone preferences are available for selection. |
|
Day Boundary |
Last date and time the request was updated. |
| Hours of operation | Hours of operation per day. |