Daily Profile Requirements

This report returns a complete listing of all shifts scheduled for staffing profiles in some campaign week grouped by day. Additionally, it lists the total number of staffing profiles, the total amount of contact hours, paid hours, and the total cost of the staffing profiles given their entered hourly wage.

The results can be additionally grouped by the organization of the staffing profiles, the employee template of the staffing profiles, or the shifts worked by the staffing profiles.

This report allows managers and human resource managers to know how many additional employees should be added or hired on each day of the week. This report also provides the cost associated with hiring these employees.

Default Access Rights

This report can be run by the following roles: Scheduler.

Inputs

• Schedule Period: The campaign and time period that should be reported. The report can run on a full campaign week or a subset of the days in a campaign week.

• Group By: Which property should appear in the report for grouping. Select Organization, Template, or Shift.

Outputs

• Timezone: The time zone being used.

• Profile Name: The name of the staffing profile. Typically, the name will be the name of the employee template and a number.

• Start Time: The time the staffing profile's shift begins.

• End Time: The time the staffing profile's shift ends.

• Contact Time (Hours): The amount of time during the shift that the staffing profile is working on an activity associated with contacts such as incoming phone calls.

  In reports that show hours, minutes are shown as decimal portions of an hour. For example, 2 hours 30 minutes would be shown as 2.5 hours.

• Paid Time (Hours): The amount of time during the shift where the staffing profile is paid. Unpaid breaks are subtracted from the total time to compute this.

• Wage: The hourly wage for the staffing profile.

• Cost: The cost is equivalent to the paid time multiplied by the wage.

• Shift: The shift that was scheduled for the staffing profile.

• Organization: The organization where the staffing profile was defined.

• Template: The employee template from which the staffing profile was created.

• Number of Shifts: The total number of shifts scheduled per day and the total number of shifts scheduled in the reporting period.

• Daily Totals: Totals for Contact Time (Hours), Paid Time (Hours), and Cost.

• Group Totals: Totals for all occurrences of the daily totals in the report.

In the Summary section:

• Number of Profiles to be Hired: The total number of staffing profiles in the reporting period.

• Total Contact Hours Scheduled: The sum of the contact time.

• Total Paid Hours Scheduled: The sum of the paid time.

• Total Cost: The sum of the cost.