Outbound Performance Reports

These reports cover such things as the forecasted, actual, and required statistics that are displayed in Queue Analytics.

Outbound Performance reports require that the schedule information be current. You may have to recalculate statistics (such as service level, average speed to answer, and number scheduled) prior to generating these reports, in order for the reports to use the most current data. In particular, this recalculation is necessary if the forecast has changed, or the schedule has been changed.

Outbound Performance reports require that you have an Outbound-Media license.