Staffing Number Assessment By Interval

This report displays the forecasted, actual, and required FTEs, and the actual and forecasted staffing statistics for the selected queue(s) for the given time period.

The report also displays the difference between the forecasted and required FTEs. The report is updated every 15 minutes.

The following percentage deviations are displayed:

  • Actual FTEs from required

  • Actual FTEs from forecasted

  • Actual Staffing from forecasted

Staffing Number Assessment by Interval

Schedulers and managers can use this report to evaluate whether appropriate staffing is being provided for specific queues or for the campaign as a whole, in regard to both planned staffing and actual staffing.

Default Access Rights

This report can be run by the following roles: Scheduler.

Inputs

  • Date Frame: Specifies the date period for which the report is generated. This can be set in one of two ways:

    • Last <n> days: The previous n days, not including the current day. A value of 0 has no effect.

    • Specify the start and end dates. Specifying the start date and end date as today's and tomorrow's date allows you to report on the current day's data.

  • From Time: Specifies the start time of the day. The From Time and To Time parameters specify the time range within each day of the specified date range for which the report is generated.

  • To Time: Specifies the end time of the day. The From Time and To Time parameters specify the time range within each day of the specified date range for which the report is generated.

  • Queue: Indicates the queue on which to report. It can be a single, multiple, or a combined queue.

  • Time Zone: Indicates the time zone used for display.

Outputs

  • Day of the Week and Date: The day of the week and date being reported.

  • FTE Required: The required Full Time Equivalents for that 15-minute interval.

  • FTE Forecasted: The forecasted Full Time Equivalents for that 15-minute interval.

  • FTE Over/Under: The difference between the forecasted and required FTEs.

  • FTE Actual: The actual Full Time Equivalents for that 15-minute interval.

  • FTE % Deviation from Required: The percentage deviation of the actual FTEs from the required FTEs.

  • FTE % Deviation from Forecasted: The percentage deviation of the actual FTEs from the forecasted FTEs.

  • Staffing Forecasted: The forecasted staffing for that 15-minute interval.

  • Staffing Actual: The actual staffing for that 15-minute interval.

  • Staffing % Deviation from Forecasted: The percentage deviation of the actual staffing from forecasted staffing.

  • Report Total: The total value of the corresponding statistic for the entire date range.