Unassigned Schedules

This report lists all currently unassigned schedules. For each day in the campaign week, it shows schedules assigned to phantom employees. The results are grouped for each campaign, then for each organization, and then by the specified grouping.

Default Access Rights

This report can be run by the following roles: Manager, Scheduler.

Inputs

  • Organization: Which organization should be reported on.

  • Schedule Period: Which schedule period should be reported on.

  • Group By: Which resolution should appear in the report for grouping. Select Name or Day.

Outputs

  • Campaign: <campaign_name>: The name of the campaign by which the schedules are grouped.

  • Week: <start_date - end_date>: The week that is being reported on.

  • Organization Name: <organization_name>: The name of the organization by which the schedules are grouped.

  • Organization Timezone: The time zone of the organization by which the schedules are grouped.

  • Total Paid Hours: The number of paid (scheduled) hours for the organization.

  • Total Unassigned Shifts: The number of unassigned shifts for the organization.

The data contained on the remainder of the report varies according to the setting of Group By.

If Group By is set to Name, the output is as follows:

Unassigned Schedules

  • Template Name: The name of the phantom employee that is being reported on.

  • Week Day: The weekday that is being reported on.

  • Shift: Details about the shift scheduled. The value of the column is a range of hours of the shift. For example, 7:30 AM - 6:00 PM, and is also a link to the Shift Schedules Report subreport (see detailed description below).

  • <template_name>: The name of the phantom agent by which the shifts are grouped. It is also a link to the Skill Schedules Template subreport (see detailed description below).

If Group By is set to Day, the output is as follows:

Unassigned Schedules

  • Week Day: The weekday that is being reported on.

  • Template Name: The name of the phantom employee that is being reported on.

  • Shift: Details about the shift scheduled. The value of the column is a range of hours of the shift, for example, 7:30 AM - 6:00 PM, and is also a link to the Shift Schedules Report subreport (see detailed description below).

  • <weekday>: The weekday by which the shifts are grouped. It is also a link to the Skill Schedules Template subreport (see detailed description below).

As mentioned previously, this report has two subreports:

  • Skill Schedules Report: Lists the skills of an agent, and the proficiency level for each skill.

    Outputs

    • Template Name: <name>: The phantom employee that is reported on.

    • Skill: The name of the skill.

    • Proficiency: The proficiency level for the skill.

  • Shift Schedules Report: Displays start and end times for each activity in a shift.

    Outputs

    • Shift: Range of hours for the shift. It has the same format that appeared in the link that led to the subreport.

    • Activities: The activities that occurred during the shift. It includes activity event start time, activity event end time, and the activity name.