Utilization

This report compares an organization’s productivity against its utilization, or its productivity against its non-productivity.

It allows you to measure employees’ performance and to see the work that employees are scheduled to do, and out-of-office and overtime hours.

Utilization Report

Default Access Rights

This report can be run by the following roles: Administrator, Manager, Scheduler.

Inputs

  • Time Frame: Time span of the report.

  • Employee Filter: Allows you to select or edit existing employee filters at the organization level, or create new ones.

  • Type: Whether to report on VCT events or schedules.

  • Show Graph: You have a choice of displaying no graphs with the report (No Graph), or of displaying a graph for Productivity Vs Utilization (see the previous graphic) or Productivity Vs Non-Production (see the following graphic).

  • Goal: Allows you to set a goal line in the graphs.

Utilization Report

Outputs

The columns output in the report vary, depending on whether you selected to report on VCT events or schedules.

VCT Event

  • Employee Name: The names of the employees selected through the employee filter.

  • Total VCT Production Hours: The work completed (CHECKINS) for the VCT queues of any media other than projects.

  • Total VCT Non-Production Hours: The work completed (CHECKINS) for VCT queues of project media.

  • Overtime: Hours scheduled for overtime activity.

  • Out of Office Hours: The number of hours an employee is scheduled for an out-of-office activity based on their work day, not based on a 24 hour day.

  • Total Hours Assigned: Scheduled activities with the activity type Assigned Work activity type (excluding Unavailability and Time Off).

  • VCT Production (%):Total Production Hours/Total Hours Worked.

  • VCT Non-Production (%): Total Non-Production Hours/Total Hours Worked.

  • Productivity (%): Total Production + Non-Production Hours/Total Hours Worked.

  • Utilization (%): Total Production + Non-Production Hours/Total Scheduled Time (all paid activities).

  • Organization Total: Totals for the columns Total VCT Production Hours, Total VCT Non-Production Hours, Overtime, Out of Office Hours, and Total Hours Assigned.

Schedules

  • Employee Name: The names of the employees selected through the employee filter.

  • Total Scheduled Production Hours: Activities that are of any media other than projects.

  • Total Scheduled Non-Production Hours: Activities that are "calendar events," excluding Unavailability and Time Off. This assumes project activities are always non-production work.

  • Overtime: Hours scheduled for overtime activity.

  • Out of Office Hours: The number of hours an employee is scheduled for an out-of-office activity based on their work day, not based on a 24 hour day.

  • Total Hours Assigned: Scheduled activities with the activity type Assigned Work activity type (excluding Unavailability and Time Off).

  • Scheduled Production (%):Total Production Hours/Total Hours Worked.

  • Scheduled Non-Production (%): Total Non-Production Hours/Total Hours Worked.

  • Productivity (%): Total Production + Non-Production Hours/Total Hours Worked.

  • Utilization (%): Total Production + Non-Production Hours/Total Scheduled Time (all paid activities).

  • Organization Total: Totals for the columns Total Scheduled Production Hours, Total Scheduled Non-Production Hours, Overtime, Out of Office Hours, and Total Hours Assigned.