Workforce Optimization Reports Overview

Some reports have additional information attached in the form of subreports. You access a subreport by clicking an item in the report. Items that you can click on are displayed with an underline. Reports are organized under report topics.

Several reports are dependent on a background process called Report Dump. Report Dump periodically retrieves data and populates certain tables within the Workforce Management database. By default, Report Dump is run once a day, at 3 a.m., because it is very CPU-intensive and increases network traffic. For this reason, regularly scheduled reports that rely on Report Dump might actually be displaying data from the previous day.