Create a new watch list.

Save changes to currently selected watch list.

Delete the currently selected watch list.

Unique name to identify the watch list.

Enter any sequence of alphanumeric characters, spaces, or underscores.
Default value: None
Minimum characters: 1, Maximum characters: 40

Identifies the type of data the watch list contains. The type is defined when creating the watch list and cannot be changed. The Type is either a single interaction metadata attribute or Targets.

The following types are supported:

• ANI: Automatic number identification or Caller ID associated with the interaction.

• Called Party: Telephone number of the line to which the interaction was directed.

• Calling Party: Telephone number of the line from which interaction is initiated.

• DNIS: Dialed number identification service, which identifies the number that the person dialed, which is useful in contact centers with multiple numbers.

• Queue: A mechanism used to aggregate a volume of work. Queues can be identical to an ACD queue, but are not necessarily limited to a one-to-one mapping.

• Targets: People who are of particular interest to an enterprise. For example, people suspected of fraudulent activity.

• Skill: Defined activity that an employee is able to do. For example, process loan applications or mortgage applications. When a schedule is created, each queue in the campaign is mapped a skill.