Create the Zoom Contact Center Media Adapter

The Zoom Contact Center Media Adapter connects to Zoom to retrieve call audio streams.

For 1+1 RAPS redundancy, create two Zoom Contact Center Media Adapters, one on each RAPS server.

The Service Provider is responsible for this task.

Before you begin 

Create capture profiles

Procedure 

  1. In Recorder Manager, go to General Setup. Under Integration Adapters, click Settings.

  2. Click Create, then select Zoom Contact Center Media Adapter.

  3. Specify the following parameters:

    1. Adapter Name: Required. A unique name for this adapter. Do not use the following characters, which are reserved for XML tagging: < > $ & ' ".

    2. Description: Optional. Enter a description of the data source.

    3. DataSource: Select the Application data source created in Enterprise Manager for this tenant's Zoom contact center.

    4. Record Unknown Devices: Select this check box to record any device (phone), even if it is unrecognized.

    5. Local Port WebSocket Listen On: The adapter listens for WebSocket connections on port 8089 (default). This port must be available and open on the Recorder Adapter Proxy Service (RAPS) server.

  4. If advised by Verint support, configure the Startup Type to set how the adapter behaves after the host server restarts. The options are:

    • Automatic: Default. The adapter starts automatically when the host server starts.

    • Manual. The adapter starts only when a user clicks the Start button.

    • Disabled. The adapter does not run when the host server starts.

  5. Click Save.

  6. If you have a secondary Recorder, repeat this procedure to create another Adapter.

What to do next 

Create the Zoom Contact Center Adapter

Related topics 

Integration configuration