Create a member group for Zoom Contact Center
The member group defines the type of capture to perform, and creates an association between the Recorder Adapter Proxy Service (RAPS) and the IP Recorder.
Before you begin
Create the Zoom Contact Center Data Source data source
Procedure
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Go to Recording Management.
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Under Data Sources, click Capture Endpoints.
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Select the Zoom Contact Center Data Source created previously, and then click Member Groups.
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Click Create, then select Stream Recording.
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Complete the settings.
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Click Save.
What to do next
Complete the Settings for the Stream Recording Member Group for Zoom Contact Center
For agent screen capture, Create LAN Data Source for screen capture