Enter a name for the Data Source.

Enter a description of the Data Source (optional).

Select the correct Time Zone from the list box.

The default language assigned to text interactions if the language is not provided by the text source.

When the customer has a proxy host for their Amazon Connect, Ring Central RingEx, Zoom Meetings, or Zoom Phone systems, in the Proxy Settings section, configure the following:

1. Proxy: Select this option when the tenant uses a proxy host for connection to the internet.

2. Proxy Scheme: Specify the protocol used by the proxy server to authenticate and manage client requests, such as HTTP or HTTPS.

3. Proxy Host: Enter the fully-qualified domain name (FQDN) of the proxy server.

4. Proxy Port: Enter the port number used for communications with the proxy server. The specified port cannot be in use by any other application or adapter on the local server.

5. Proxy Username: Enter the username the data source will use to authenticate with the proxy server.

6. Proxy Password: Enter the password for the specified username.

7. Non Proxy Hosts: Enter the domain names (FQDN) of the host servers that should bypass the proxy server, separated by commas. Requests to these hosts will connect directly to the internet instead of through the proxy. You can use the wildcard * to specify multiple server domains. For example, *.example.com will match all subdomains of example.com.

Specify the employee to be associated to any interaction that is not mapped to any employees. See the Online Help for more details.

To base tagging on the organization, select Organization. This approach is useful in scenarios where agents are working in different regions, allowing you to unify tagging across multiple time zones.

To base tagging on the time zone specified previously, select Data Source.

Select a node with the Interaction Capture role.

In a redundant environment, the secondary node is automatically selected.