Desktop and Process Analytics overview

Desktop and Process Analytics (DPA) captures and analyzes information concerning how users interact with their business-critical software applications. DPA Applications provide a detailed analysis of application activity, information that the enterprise can use to optimize business processes and improve the use of enterprise resources.

DPA Application Analysis

Application Analysis allows users to obtain detailed information on how the employees interact with the technology of the organization. This analysis is achieved by defining windows and web-based modules that provide application usage statistics that are monitored and collected for reporting purposes.

DPA Reporting

DPA reports allow users to view predefined sets of Application Analysis, Event Triggering, and Process Analysis reports. The reports enable analysis of application usage, tracking of fired triggers, and analysis of the flow of events.

DPA Application Event Triggering

DPA triggers allow users to recognize events that occur in software applications and to use these occurrences to trigger other actions. The actions triggered can be to notify a supervisor of a critical event, to remind an employee to up-sell on a product order, or to enforce a compliance-related action. Event Triggers are also used to take information from one application and populate specified fields in other applications.

DPA Process Discovery and Analysis

DPA Process Discovery and Analysis allows users to visualize and analyze the workflow of events, steps, and processes. Process Discovery is used to investigate how business processes are implemented, while allowing users to identify best practices and process compliance issues. Process Analysis recognizes entire business processes spanning several software applications and multiple complex steps.

Verint Desktop Analytics and Verint Process Analysis and Discovery licenses

This guide covers features that are available with both the Verint Desktop Analytics license and the Verint Process Analysis and Discovery license. If you have only the Verint Desktop Analytics license, or only the Verint Process Analysis and Discovery license, you may see features described in this document that are not available to you in the user interface.