Real-Time Agent Assist licenses, feature flags, and server roles

To deploy RTAA, activate the relevant licenses, feature flags, and server roles of each RTAA module in your RTAA solution. For more information, see Real-Time Agent Assist deployment workflow.

Licenses and feature flags for RTAA modules

RTAA module	Licenses / Feature flags
Recorder (mandatory for all deployments)	Recording Platform
Real-Time Acoustics	RTAA for Acoustic Triggers
Real-Time Speech Analytics	Without Speech Analytics: Real-Time Speech Analytics Recording With Speech Analytics: Real-Time Speech Analytics Recording Speech Analytics Feature flags for the Real-Time Linguistic (remote) engine: 2021R1 - Cloud Configuration 2021R1 - Real Time Cloud Transcription 2022R1 - Cloud API Support for Language Model
Desktop Process Analytics	Advanced Desktop Analysis
Work Assist	Feature flags: 2021R1 – Cloud Configuration 2021R1 – Work Assist

Server roles for RTAA modules

RTAA module	Server roles	Notes
Recorder (mandatory)	Recorder Analytics Framework Content Server IP Recorder	Must be enabled for every RTAA module you deploy.
Real-Time Acoustics	Real-Time Acoustic Engine	Server role must be enabled on every recorder with the interactions to monitor. In environments with interaction summary only, the Real-Time Acoustic Engine server role is not required.
Real-Time Speech Analytics	Without Speech Analytics: No server roles With Speech Analytics: Speech Application Service (Speech App servers) Interaction Analytics Service (Speech App servers) Speech Products Database (Database servers) Speech Analytics Database (Database servers) Interactions Applications (App servers)	In environments with interaction summary only, Speech Analytics server roles are not required.
Real-time transcription for Real-Time Speech Analytics	Local real-time transcription: Real Time Speech Engine Cloud-based real-time transcription: Real-time Linguistics (remote): Must be enabled on every recorder with the interactions to monitor. External Real-Time Agent Assist Cloud Configuration: Must be enabled on every RTAA module you deploy.
Desktop Process Analytics	DPA Application DPA Database	In environments with interaction summary only, DPA server roles are not required.
Work Assist	External Work Assist Cloud Configuration