Allowlist reference
Allowlist the following URLs for the relevant server role.
Region codes
Verint Cloud endpoints are transitioning from verintclouservices.com to hydra.verint.com. Region codes for Hydra endpoints differ from region codes for VCP endpoints.
|
Region |
VCP Region Code |
Hydra Region Code |
|---|---|---|
|
US East 1 |
use1 |
us-east-1 |
|
EU Central 1 |
euc1 |
eu-central-1 |
|
EU West 2 |
euw2 |
eu-west-2 |
|
AP Southeast 2 |
apse2 |
ap-southeast-2 |
Recorders (required for on premises environments only)
"wss://{VCP region code}.vcpd.verintcloudservices.com/vcp/api/rtap-gw
URN://vcpus.onmicrosoft.com/vcp/api/rtlmm/.default"
https://{VCP region code}.vcpd.verintcloudservices.com/vcp/api/rtap-gw
wss://ingress.{VCP region code}.vcp.verintcloudservices.com/vcp/api/rtap-gw
https://ingress.{VCP region code}.vcp.verintcloudservices.com/vcp/api/rtap-gw
https://{VCP region code}.vcp.verintcloudservices.com/vcp/api/rtlmm/models
https://{VCP region code}.vcp.verintcloudservices.com/vcp/api/rtdialog
*.login.microsoftonline.com
*.live.com
*.microsoft.com
*.microsoftonline.com
*.microsoftonline-p.com
*.msauth.net
*.msidentity.com
*.tm.ak.prd.aadg.akadns.net
*.trafficmanager.net
*.aadcdn.msftauth.net
*.b2clogin.com
*.verintid.com
Recorder Integration Server (required for on premises environments only)
wss://apigw.{hydra region code}.wrk-1.aws.hydra.verint.com/wa/v1/rms/socket.io/*
https://apigw.{hydra region code}.wrk-1.aws.hydra.verint.com/wa/v1/rms/socket.io/*
*.login.microsoftonline.com
*.live.com
*.microsoft.com
*.microsoftonline.com
*.microsoftonline-p.com
*.msauth.net
*.msidentity.com
*.tm.ak.prd.aadg.akadns.net
*.trafficmanager.net
*.aadcdn.msftauth.net
*.b2clogin.com
App Servers (required for on premises environments only/In a hybrid deployment, contact Services to perform allowlisting)
https://apigw.{hydra region code}.wrk-1.aws.hydra.verint.com/wa/v1/notification
https://{VCP region code}.vcp.verintcloudservices.com/vcp/api/rtdialog
https://{VCP region code}.vcp.verintcloudservices.com/vcp/api/rtlmm/models
*.login.microsoftonline.com
*.live.com
*.microsoft.com
*.microsoftonline.com
*.microsoftonline-p.com
*.msauth.net
*.msidentity.com
*.tm.ak.prd.aadg.akadns.net
*.trafficmanager.net
*.aadcdn.msftauth.net
*.b2clogin.com
Desktop (required for Work Assist)
https://wacdn-{VCP region code}.vcp.verintcloudservices.com/authentication/index.html (GET)
https://apigw.{hydra region code}.wrk-1.aws.hydra.verint.com/wa/v1/cms/socket.io/*
wss://apigw.{hydra region code}.wrk-1.aws.hydra.verint.com/wa/v1/cms/socket.io/*
*.login.microsoftonline.com
*.live.com
*.microsoft.com
*.microsoftonline.com
*.microsoftonline-p.com
*.msauth.net
*.msidentity.com
*.tm.ak.prd.aadg.akadns.net
*.trafficmanager.net
*.aadcdn.msftauth.net
*.b2clogin.com
API consumer host (required for on premises environments only)
https://{VCP region code}.vcp.verintcloudservices.com/vcp/api/rtdialog/*
*.login.microsoftonline.com
*.live.com
*.microsoft.com
*.microsoftonline.com
*.microsoftonline-p.com
*.msauth.net
*.msidentity.com
*.tm.ak.prd.aadg.akadns.net
*.trafficmanager.net
*.aadcdn.msftauth.net
*.b2clogin.com